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At Pretty Peptide, we are committed to delivering your products quickly, safely, and with complete transparency. Please read our full Shipping & Delivery Policy to understand how your orders are processed and delivered.

Order Processing Time:

All orders placed on our website are processed with great care and attention. Standard processing time is 1–2 business days, during which we carefully verify your order details, perform quality checks on products, and pack your items securely to ensure they reach you in perfect condition. Orders placed during weekends or public holidays will be processed on the next working day.

Domestic Shipping Within India:

We offer fast and reliable shipping across India through our trusted delivery partners. Once your order has been dispatched, it typically arrives within 3–7 business days depending on your location, delivery pincode, and courier service availability. Metro cities usually receive orders faster, while remote or rural areas may take slightly longer.

International Shipping:

International delivery is available to select countries. Shipping times vary by destination and international courier regulations. Normally, delivery may take 7–15 business days, but customs inspections and country-specific delays can extend this timeframe. Customers are responsible for any customs duties, import taxes, or additional charges imposed by the destination country.

Order Tracking Information:

As soon as your order is shipped, we send you a shipping confirmation email that includes your tracking number and courier partner details. You can use this tracking link to monitor your shipment in real time, check delivery progress, and estimate the arrival date. If the tracking link takes time to update, please allow a few hours as courier systems sometimes reflect status updates with a slight delay.

Shipping Charges:

Shipping charges are calculated at checkout based on your delivery location, order weight, and courier availability. We may offer free shipping on selected products, limited-time offers, or minimum order value promotions, which will be clearly mentioned on the product pages or during checkout.

Multiple Item Orders:

If your order contains multiple items, they may occasionally be shipped in separate packages depending on product availability, warehouse location, or packaging requirements. You will receive separate tracking details for each package to ensure full transparency and smooth delivery.

Failed Delivery Attempts:

Our courier partners will attempt delivery up to 2–3 times. If you are unavailable or your address is incorrect/incomplete, the package may be returned to us. To avoid delays, please provide a complete address with accurate pin code, active phone number, and ensure someone is available to receive the order.

Address Changes After Ordering:

If you need to update your shipping address after placing an order, please contact us within a few hours before the package is dispatched. Once the order is shipped, address changes may not be possible, and we cannot guarantee rerouting.

Delays Beyond Our Control:

While we make every effort to deliver your products on time, external factors such as weather conditions, courier delays, festivals, or government restrictions may occasionally affect delivery timelines. We appreciate your understanding in such situations and remain available to assist you with any concerns.

Damaged or Lost Packages:

If your order arrives damaged, tampered, or incomplete, please contact our customer support with unboxing videos and photos within 24–48 hours of receiving the package. In cases where a shipment is lost in transit, we work directly with the courier partner to resolve the issue and ensure a suitable replacement or refund is provided according to our policy.

Customer Support Assistance:

For any queries regarding shipping, delivery status, changes, or delays, our support team is here to help. You can reach us through email, WhatsApp, or the contact form on our website, and we will respond promptly with the assistance you need.